FabSugar

How to Deal With an Online Shopping Experience Gone Wrong

Emily Co — Wed, 12 Jan 2011 12:55:28 PST

I want my money back. I'm sure you've had that sentiment too when you had an online shopping encounter gone wrong.

Let me tell you my recent experience. I bought a pair of tights from Lindsay Lohan's 6126 clothing website which I got at 50 percent off its original price. The catch was that I had to sign up for a membership with the site, which was fine with me, because it was free . . . or so I thought. Then, they charged me a membership subscription fee for $43.85 a month later. My friend (who did the same thing I did) and I read through their website and we didn't think the monthly membership fee was clearly stated at the time of our buy. A customer can easily assume that the fee is either a one-time thing, or the cost refers to the purchase.

My friend managed to get a refund from them so I'm sure I'll get mine back as well, but here are tips for you if you experience a similar shopping experience:

Document Everything: Take a screenshot of everything and meticulously document it before sending off a complaint. You need proof and remember that a website can easily be changed with a few clicks.
Customer Service: It's best to deal with their customer service rep on the phone, but you might have to resort to email (like I did) if there isn't a phone number listed on the website.
Credit Card Company: So they're not budging and you're sick of fighting? Get your credit card company to dispute it for you. Remember to do this as soon as possible because the refund is more likely to go smoothly the earlier you report your complaint to them.
Better Business Bureau: This organization is a wronged consumer's best friend, so remember to reach out to the Better Business Bureau if you feel that you've been misled. You can file an online complaint to them even if the company hasn't registered with them. BBB states that 70 percent of the filed complaints are usually resolved.
Hit Up Blogs: If all else fails, hit up finance blogs to make your situation known. Sometimes it takes bad publicity to force companies to react. A popular one, which many people turn to, is The Consumerist. Firms are more likely to take notice, and I've seen huge companies respond to Consumerist posts. If anything, it lets you work off some steam. Remember, you can also share your situation with us here by posting in one of our community groups or private messaging me. And if you want to keep your identity anonymous, feel free to post in our Savvy Confessions group!

Source

Link Time!!!

FabSugar — Wed, 12 Jan 2011 10:32:04 PST

Exclusive: sketches of Lindsay Lohan's new 6126 footwear line - People
Hope for Haiti: one-year anniversary fashion contributions - InStyle
Marc Jacobs's Spring handbags in stores now - Stylelist
Rachel Zoe sees her fashion line sitting beside Alexander Wang and DVF - Jezebel
Laetitia Crahay's chic new hats turn heads at Maison Michel - Vogue Daily
Is Mulberry's Tillie the new Alexa? - FabSugar UK
Natalia Vodianova plans to run the Paris Half Marathon - Vogue UK
Weather vain? DKNY and Veuve Clicquot have you covered - Interview
Who wants a purse when you can have a utility skirt? - Purse Blog
Check out another of Crystal Renn's high-fashion campaigns - The Cut

Lindsay Lohan Wants You to Become a Gold Member of 6126

Melody Nazarian — Fri, 19 Nov 2010 06:00:06 PST

It's no secret that Lindsay Lohan has had a hard few months - and now she was made fun of on Glee. But she's turning things around, and one of her latest projects is starting the 6126 Gold Member club. For $39.95 a month, you receive an item - hand-picked by Lindsay herself - valued at over $75, plus free shipping. It's a pretty good deal, so if you like her designs, sign up now. The first 10,000 members will get a free pair of 6126 leggings.

Ali Lohan Models 6126's Retro-Glam Spring Lookbook

Hannah Weil — Tue, 05 Oct 2010 06:00:05 PDT

Inspired by retro-glam icon Marilyn Monroe and modeled by little sis Ali, Lindsay Lohan's 6126 Spring '11 collection is a tribute to femininity and classic allure. Lace predominates on minidresses, blazers, and pants; sequins-meet-sheer on sheath dresses and tees. It's the pinup girl with modern sensibility - and everything seems to float as if in a Hollywood dream. Click through for a closer glimpse of the glam.

Sneak Peek! Lindsay Lohan's 6126 Apparel and Handbags

FabSugar — Wed, 12 May 2010 15:00:22 PDT

True, Lindsay Lohan got booted from Ungaro, but the actress still has her own 6126 line to keep her creative juices flowing. She recently expanded her repertoire from leggings to full-blown ready-to-wear and handbags. ". . . I wanted to create pieces that would allow you to pair your favorite leg wear items with your favorite statement blazer or top, transforming your look from day to night," she said. The apparel is due this Fall; the handbags are set for a Spring '11 launch. Click through to see Lindsay, her sister, Ali, and other models show off the massive collection. And don't miss the sketches for the upcoming handbag line.

Link Time!!!

FabSugar — Mon, 03 May 2010 12:30:22 PDT

Lady Gaga shakes it like a Polaroid picture for V Magazine - Refinery 29
Ban-dan-as - The Zoe Report
Spring's hot new colors - InStyle
Alexa Chung looks red hot in Versus - Red Carpet Fashion Awards
Shop Spring's hottest shoes! - People
Deal of the day: Cleobella "Mexicana" clutch - Lucky
Michelle Obama wears Prabal Gurung to the White House dinner - The Cut
Alexander McQueen runway Titanic ankle boots - Nitrolicious
Derek Lam’s China diaries: welcome to Shanghai - Vogue Daily
Cynthia Nixon dons Kara Ross Amo lizard clutch in SATC - Bag Snob
Photographer sues Lindsay Lohan over 6126 fashion line photos - Stylelist

Celeb Style: Lindsay Lohan

FabSugar — Thu, 18 Feb 2010 11:00:08 PST

Every once in a while, Lindsay Lohan hits the nail right on the fashion head. While leaving a hotel in London, the 6126 designer emoted major slick factor in an oversize wool blazer, graphic print tee, skinny jeans, and ravishing over-the-knee boots. A cozy scarf and dark Ray-Ban aviators finish off her irresistible incognito ensemble.

K Karl Lagerfeld Tailored wool-blend jacket - Sold Out	Distressed Print Tank - Sold Out
J Brand Pencil Leg - Dark - Sold Out	Diesel Daantje Scarf - Sold Out
Report Signature Fairfax 2 Boots - Sold Out	Ray-Ban Cockpit Sunglasses - Sold Out
Deep Sea Diving Ring - Sold Out	Charlie My Love Mini Cheyenne Leopard Bag - Sold Out

Check out CelebStyle for lots more celebrity street style!

Would You Be Interested in a 6126 Clothing Collection?

FabSugar — Tue, 29 Dec 2009 14:00:08 PST

Lindsay Lohan's been on a fashion roll this year with her bustling leggings line and controversial role at Ungaro. However, that isn't enough for the celebrity designer. She just announced she will be adding a complete clothing collection to her 6126 line. And below are a couple sketches. "I need more [Twitter] followers . . . how can I tell everyone about my 6126 full collection coming out! All clothing," said Lohan. Are you excited about this?

Look Book Love: 6126 Spring

FabSugar — Mon, 21 Dec 2009 07:50:22 PST

Lindsay Lohan may have continued to push headlines this year, but one thing remained: her 6126 legging line. I think it's a combination of good timing - leggings are winning trend of the year - publicity, and innovative design. Let's face it, she kind of took leggings to another level. Here's the Spring Look Book, I'm already looking forward to lightening my leggings for sunnier days and these textural nude ones are my first musings. In case you're wondering, the winner of our 6126 leggings contest will debut in the Summer collection. Until then . . .

Celeb Style: Sienna Miller

FabSugar — Fri, 04 Dec 2009 11:09:49 PST

Sienna was in her usual disheveled chic style on the streets of NYC. She's still rocking her favorite Rupert Sanderson ivory oxfords and red Prada Saffiano & Tessuto tote, but she's added an interesting layer to her menswear mix: a striped button down. Without it, this look would be typical blazer and tank; with it, it's quirky cool.

Silence & Noise Black Long Party Blazer - Sold Out	Cockpit red striped 'Air Space' button down shirt - Sold Out
Classic Tank - Heather Grey - Sold Out	6126 Turner Stone Wash Legging - Sold Out
Prada Saffiano & Tessuto Tote - Sold Out	Black Round Oxford Sunglasses - Sold Out
Kenneth Cole New York Small Hoops - Sold Out